Contact Our Sales Engineers for Expert Caster Solutions
Looking to connect with a Sales Engineer for tailored support? Whether you need details on a specific caster application, want to request a quote or CAD drawing, or simply check the status of a recent order, we’re here to help. Give us a call or submit the form below, and we’ll respond within 24 hours to ensure your needs are met promptly and professionally.
Phone Number:
+86 136 6672 2376
Business Hours and Days:
Monday thru Friday, 8:00AM to 4:30PM PST
services@caster-manufacturing.com
Address:
No. 257 Furun Road Dongzhai Nanhu District, Jiaxing City, Zhejiang Province, China
Post Code: 314 000
Frequently Asked Questions
Q: How do I order a sample of a caster?
A: To order a sample of a caster, you can either contact our sales team, fill out the contact form, or send an email to the address provided below. In your message, please specify details about the caster you need, such as wheel diameter, wheel material, loading capacity, application environment, and mounting method—be as detailed as possible. Additionally, provide your delivery address and contact information. Once we receive this, we’ll provide you with the cost of the sample and the estimated delivery time.
Q: What delivery terms can you provide for bulk goods?
A: We can offer several delivery terms for bulk goods, including EXW (Ex Works), FOB (Free on Board), CIF (Cost, Insurance, and Freight), and DDU (Delivered Duty Unpaid), depending on your situation. With EXW, you pick up the goods at our location and handle all transport and export. FOB means we deliver the goods on board a vessel at the port, covering export clearance, while you manage the rest. CIF includes transport and insurance to your destination port, though risk transfers once the goods are loaded. For DDU—or its modern equivalent, DAP—we deliver to a named place, but you handle import duties. Select the term that best fits your logistics needs and the type of bulk goods you’re ordering.
Q: What payment terms do you accept?
A: We accept various payment terms depending on the order. For standard orders, we require T/T (telegraphic transfer) with 30% in advance and 70% against the Bill of Lading (BOL). For custom-made orders, we accept 70% in advance and 30% against the BOL. For orders totaling less than US$5,000, we require 100% payment in advance.
Q: How can I get an accurate price for casters?
A: To calculate an accurate price for casters, we need detailed information about your requirements. Please provide a datasheet or specifics such as the caster’s drawing,diameter, loading capacity, materials, and any other details as thoroughly as possible. Additionally, let us know your preferred delivery months and delivery method (e.g., sea, air, or land) so we can account for timing and shipping costs.